Introduction

This policy explains what, why and how we process and use your personal data.
It applies where we are acting as the data controller with respect to personal data.
In this policy, ‘we’, ‘us’ and ‘our’ refer to the Auriol Boat House Company Limited, the owner and operator of aurioltrophies.co.uk.

What information do we collect?

Contact data which may include: your name, email address, postal address, telephone number and social media identifiers.
Transaction data which may include your contact data (as above) and payment details.
Usage data relating to your use of this website which may include: IP address, location, preferences and visit information.

You provide us with information in making a purchase in our online store, or by contacting us through our website or by email.
Data is collected automatically through your use of the website, including use of cookies.

To fulfil a service: your personal data will be used to process your order, including to communicate with you about your order.
When you consent: we may contact you with service-related notices and specific promotional messages, including notification of pricing changes and reminders of when regular event dates (associated with your previous orders) approach.
For other legitimate business interests: to create aggregated statistical data to improve our services, and retain data necessary for financial management and reporting, including tax records.

Our website is hosted on the Wix.com platform. This online platform allows us to sell our products to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
On this website, you can choose to pay by credit card through Wix Payments or by Paypal. In either case, your bank or card information is only processed through those services and not returned to us.
We share your delivery details (which may include your postal address, name and telephone number) with our UK-based suppliers for fulfilment of your order.
Personal data may be included in our financial data, such as invoices, which is stored in our cloud-hosted accounting software (Sage.com).
Our email is hosted by Google, and our file storage by Microsoft. These services incorporate industry-leading security measures to protect your data. Access is controlled by password protection.

We will hold transaction data for as long as it is necessary to fulfil the service, allowing for refund and returns policies.
Where you have agreed to receive service-related notices, we will retain your information until you request that it be deleted.
We are required to hold invoices for at least 6 years to meet tax regulations.
We will carry out a periodic review (at least annually) to delete data no longer required.

We operate in the UK where you are protected by the UK General Data Protection Regulation (UK GDPR). Your principal rights are:

a) The right to be informed (this document)

b) The right of access - you can ask us for a copy of your personal data

c) The right to rectification – either to have inaccurate data rectified, or incomplete personal data completed

d) The right to erasure

e) The right to restrict processing

f) The right to data portability – you can obtain and reuse your personal data for your own purposes

g) The right to object – you may be able to stop us from processing your personal data

h) Rights in relation to automated decision making and profiling.
For more information about your rights, including limitations and exceptions, go to: https://ico.org.uk/
You may exercise your rights in relation to your personal data at any time by using the contact details below.

Our site (hosted by Wix.com) uses cookies to tailor your website experience, monitor and analyse performance, and ensure the platform is secure and safe to use.
When you first visit our site, you will be informed of our use of cookies and be able to select which cookies are used.
You may also be able to manage your cookie settings in your internet browser.

We may update this policy from time to time by publishing a new version on our website.
You should check this page occasionally to ensure that you are happy with any changes to this policy.

This website is owned and operated by the Auriol Boat House Company Limited.
Our principal place of business is 14 Lower Mall, London. W6 9DJ.
You can contact us:
- By post at the address given above
- Using our website contact form
- By email, using orders@aurioltrophies.co.uk.